Shipping Policy

* If you would like your package insured due to lost, stolen, or shared living circumstances please choose that option at checkout.*

How long is processing, shipping, and handling?

We do our best to have your orders out as soon as possible! Please allow 5-8 business days for order processing. THIS DOES NOT INCLUDE SHIPPING TIME.

On or before the 10th business day your item will ship and delivery time will be an additional 1-3 business days via USPS. Transit may cause delays during this process. Orders may have higher processing times during holidays.

Can I make changes to my order?

It is you as a Chíquè Dolls responsibility to read all product descriptions before purchasing. If you realize you've purchased the incorrect item, you must contact customer service within 4 hours of placing your order for assistance. Changes are not guaranteed.

When will my tracking number start to update?

Once you've received the tracking email, shipping activity will update within the next 24 hours. Be sure to check junk and spam folders if you do not see this email in your inbox. If you have not received a tracking number 10 business days from placing your order please contact customer service. Please make sure your address is typed correctly (street, apt #, city, state, and zip code) you will NOT be refunded if the address provided is incorrect and sent to the wrong location.

Didn't receive your package after it’s been “delivered”?

If you cannot locate a package that has been labeled “delivered” you MUST contact the delivery courier. Once your order is in the hands of its mailing distributor; USPS, FedEx, or UPS, Chíquè is no longer liable.
We are not responsible for any lost or stolen packages.